ERPion Privacy Policy
How we collect, use, and protect the information you share with us through erpion.ai — written in plain language, not legalese.
ERPion (“ERPion,” “we,” “us,” or “our”) develops enterprise resource planning software for manufacturing, distribution, and industrial businesses. We take the privacy of the people who visit our website seriously, and we have written this policy in plain language so that you can understand what information we collect through erpion.ai, why we collect it, and what choices you have.
This Privacy Policy applies to the ERPion website at erpion.ai and to enquiries you send us through it, including demo requests, contact forms, and email. It does not govern the data that our customers store inside the ERPion platform once they have a subscription — that information is handled under the separate agreement between ERPion and each customer, where the customer is the owner of its own business data and ERPion acts on the customer’s instructions.
By using erpion.ai, you agree to the practices described in this policy. If you do not agree with them, please do not use the site.
1Information We Collect
Information you give us
We collect the information you choose to provide when you fill in a form or otherwise get in touch with us. Depending on the form, this may include:
- Your name and job title
- Your company name and industry
- Your email address and telephone number
- The content of your message, including any details you share about your business requirements
Providing this information is voluntary. If you choose not to provide it, we may not be able to answer your enquiry or arrange a demonstration.
Information collected automatically
Like most websites, our servers record certain technical details each time a page is requested. This log data may include your IP address, browser type and language, operating system and device type, the pages you viewed and the time of your visit, and the referring website or search term that brought you to us. We use this information to keep the site secure and running properly, and to understand in aggregate how visitors use it.
Cookies and similar technologies
We use cookies to make the website work, to remember your preferences, and to measure how the site is performing. Some cookies are strictly necessary for the site to function. Others are set by analytics or marketing services and help us understand which pages and campaigns are useful.
You can set your browser to refuse cookies or to alert you when cookies are being sent. Parts of the site may not function correctly if you disable them.
2How We Use Your Information
We use the information described above for the following purposes:
- To respond to your enquiries, quote requests, and demo bookings
- To provide the information, materials, or pricing you have asked for
- To operate, maintain, secure, and improve the website
- To analyze site traffic and measure the effectiveness of our marketing
- To send you product news, updates, or promotional material where you have asked to receive it or where the law otherwise permits it — you can unsubscribe at any time using the link in any such message
- To comply with our legal and regulatory obligations
We do not sell your personal information, and we do not use it for purposes unrelated to those listed above without first obtaining your consent.
3How We Share Information
ERPion does not rent or sell personal information. We share it only in the following circumstances:
- Service providers. We use trusted third parties to host our website, deliver email, and provide analytics. They may process personal information on our behalf, and only in accordance with our instructions, this Privacy Policy, and appropriate confidentiality and security obligations.
- With your consent. We will share information for any other purpose when you have agreed to it.
- Legal requirements. We may disclose information where we reasonably believe it is necessary to comply with applicable law, a subpoena, court order, or other lawful request from a government or law enforcement authority; to enforce our terms of use; or to protect the rights, property, or safety of ERPion, our customers, or the public.
4Data Security
ERPion maintains appropriate physical, organizational, and technical safeguards designed to protect the information in our care against unauthorized access, alteration, disclosure, or destruction. These include restricting access to personal information to employees and contractors who need it to do their jobs, and using encrypted connections for data transmitted through our website.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us using the details below.
5Retention
We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as required by law. Enquiry and contact records are generally retained for the duration of our business relationship and for a reasonable period afterwards, after which they are deleted or anonymized.
6Your Privacy Rights
ERPion handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy legislation. Subject to the limited exceptions set out in that legislation, you have the right to:
- Ask whether we hold personal information about you, and request access to it
- Ask us to correct information that is inaccurate or incomplete
- Withdraw your consent to our use of your information, subject to legal or contractual restrictions and reasonable notice
- Ask us to delete information we no longer need
- Unsubscribe from our marketing communications at any time
To exercise any of these rights, contact us using the details in Section 10. We will respond within the timeframe required by law and may ask you to verify your identity before acting on your request.
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
7Third-Party Websites and Social Media
Our website contains links to third-party sites and social media pages, including our own profiles on platforms such as LinkedIn, Facebook, Instagram, and YouTube. Those services are operated independently and have their own privacy policies. ERPion is not responsible for the content or privacy practices of any website we do not control, and we encourage you to read their policies before providing them with personal information.
8Children’s Privacy
ERPion sells business software and our website is not directed at children. We do not knowingly collect personal information from anyone under the age of majority in their province or territory of residence. If you believe a child has provided us with personal information, please contact us and we will delete it.
9Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. We will post the revised version on this page and update the effective date at the top. Where the changes are significant, we will provide a more prominent notice. We will not reduce your rights under this policy without your explicit consent.
10How to Contact Us
If you have questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact us:
30 Pennsylvania Ave., Unit 3A
Concord (Vaughan), Ontario L4K 4A5
Canada
11Terms of Use and Governing Law
By accessing erpion.ai you agree to the terms of use governing the site. The information published on this website is provided for general information purposes and may be changed or updated without notice. While we make every effort to keep it accurate and current, ERPion does not warrant the completeness or accuracy of the content, and is not liable for any loss arising from reliance on it.
Your use of this website, and any dispute arising out of or relating to it or to this Privacy Policy, is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in that province, and is subject to the exclusive jurisdiction of the courts of Ontario.